Benidorm Presents Ai-powered Chatbot For Expats And Tourists

Benidorm Town Hall has unveiled an innovative artificial intelligence (AI)-powered chatbot designed to amended connection and entree to resources and services for some expats and visitors. With a fund of €327,349.58, nan task falls nether nan action Communication and Access to Resources and Services for Tourists and Residents: AI Chatbot.

A chatbot is simply a virtual adjunct that uses artificial intelligence to clasp earthy conversations pinch users done matter aliases voice. It operates done earthy connection processing (NLP) and instrumentality learning algorithms, allowing it to construe questions, supply meticulous responses and amended continuously done interaction. In Benidorm’s case, nan chatbot will tie connected accusation from respective charismatic sources, specified arsenic Visit Benidorm, nan Benidorm Smart Tourist Destination level and Segittur services, to guarantee broad and reliable assistance.

These AI systems person go basal devices for improving connection betwixt nationalist administrations and citizens. Available 24 hours a day, a chatbot tin reply queries, guideline visitors to main attractions and connection tailored recommendations without nan request for nonstop quality intervention. Its integration pinch municipal databases besides ensures meticulous and updated accusation astir nationalist services, taste activities and section events.

A caller basal instrumentality for visitors and expats

The task falls nether nan Digital Transition axis of nan Benidorm Vision 360 Sustainable Tourism Plan, financed by nan European Union done nan Next GenerationEU programme.

The position took spot during nan Ágora de Turismo Inteligente arena held astatine nan Polytechnic University of Valencia, arsenic portion of nan Telefónica–Universitat Politècnica chair. During nan event, Luis Manuel García Felonés, Director of IT and Communications astatine Benidorm Town Hall, explained that nan chatbot will assistance users “before, during and after” their enactment successful nan city, offering up-to-date and personalised accusation astir tourer services, transport, events and municipal procedures.

Benidorm robust AI infrastructure

The Councillor for Innovation, Aida García Mayor, highlighted that nan instrumentality “will beryllium highly advanced, pinch unique features that spot it astatine nan forefront”, including bias power to guarantee relevance and accuracy, and nan expertise to accommodate its responses to nan user’s level of understanding. She besides noted that nan task is expected to beryllium operational by May 2026, and that nan Town Hall will deploy a robust AI infrastructure which, successful nan short term, will widen to different municipal services.

García Mayor underlined that nan chatbot will connection accusation that is “more accessible, inclusive and multilingual”, which she said is basal for a metropolis for illustration Benidorm, known for attracting a divers world audience. The councillor added that nan caller instrumentality will besides beforehand transparency and national participation, further consolidating Benidorm’s position arsenic a European leader successful invention and arsenic a Smart Tourist Destination.