Uber Eats Now Lets Merchants Message Customers About Their Orders

Uber Eats announced connected Wednesday that it will now let restaurants and merchants to chat pinch customers to thief forestall issues pinch orders. The app is besides introducing caller AI devices for merchants, and is inviting users to taxable photos of their orders if nan point doesn’t yet person a paper image.

With nan caller “Live bid chat” feature, merchants tin connection customers successful real-time to do things for illustration corroborate replacements for sold-out items, explain typical requests, and cheque successful connected dietary aliases allergy preferences.

Uber states that users can’t initiate chats pinch merchants, arsenic customers tin only connection merchants if they person contacted them first. Live bid chat is disposable for some transportation and pickup orders, and ends erstwhile nan nutrient has been handed disconnected to a courier aliases customer for pickup.

The motorboat of nan caller characteristic comes 3 months aft Uber Eats rival DoorDash announced nan expertise for merchants to chat straight pinch customers to resoluteness bid issues.

As for nan caller AI devices for merchants, Uber Eats is launching AI-powered summaries of customer reviews to make it easier to understand feedback astatine scale. Plus, Uber Eats is rolling retired AI-generated point descriptions for menus to thief users make informed decisions erstwhile deciding what to order.

Image Credits:Uber

The app will besides usage AI to heighten low-quality nutrient images by improving lighting, resolution, framing, and plating. For example, if there’s a photograph of nutrient successful a takeout container, Uber Eats mightiness usage AI to make an image of nan aforesaid crockery connected a plate.

In addition, Uber Eats will now promote users to threat a photograph of their delivery. The institution says it’s doing this because it’s alert that customers are much apt to bid a crockery erstwhile they are capable to spot what it looks like. If a customer’s photograph is chosen and published, they tin get $3 successful Uber Cash if they unrecorded successful nan U.S., Canada, Mexico, aliases nan U.K.

To taxable a photo, users request to pat nan “Add Photos” fastener connected nan complaint bid surface aft their bid is delivered.