Published on October 4, 2025
Train services betwixt Bristol Temple Meads and Severn Beach, including cardinal stations astatine Clifton Down and Avonmouth, person been severely disrupted due to fallen trees blocking nan tracks. The disruption, which is expected to past until astir 3:00 PM today, has near galore passengers seeking replacement routes for their journeys.
Service Disruptions and Rail Replacement Arrangements
Network Rail teams person been promptly deployed to measure nan business and statesman clearing nan trees that person fallen crossed nan tracks. The teams are expected to get astatine nan segment adjacent Clifton Down by astir 2:10 PM to reside nan issue. These disruptions person halted train services moving betwixt Bristol Temple Meads, Clifton Down, Avonmouth, and Severn Beach, leaving passengers to research different recreation options until nan problem is resolved.
To mitigate nan inconvenience, Great Western Railway (GWR) has arranged obstruction replacement autobus services to screen nan affected route. The replacement buses will run betwixt Avonmouth and Severn Beach, passing done St Andrews Road. Z Cars Bristol / Zoom Cars will beryllium operating these services to supply a soft replacement for travelers.
Rail Replacement Bus Pickup Locations
Passengers who request to trust connected nan replacement autobus work tin prime up buses astatine nan pursuing locations:
- Avonmouth Station: The buses will beryllium waiting connected Port View Road, located connected nan level 2 broadside of nan station. Passengers tin besides drawback section buses astatine McLaren Road.
- St Andrews Road Station: The replacement buses will extremity astatine nan position entrance, pinch section buses halting connected Kings Weston Lane.
- Severn Beach Station: Rail replacement buses will prime up passengers connected Station Road, correct astatine nan position entrance.
Alternative Travel Options and Ticket Information
For those readying to usage section autobus services instead, GWR has made arrangements for autobus summons acceptance. In cases wherever a autobus is not accepting GWR tickets, passengers are advised to acquisition a summons straight from nan bus, support nan ticket, and taxable it alongside their original train tickets to GWR to declare a refund. This process ensures that passengers tin still complete their travel without unnecessary financial nonaccomplishment during nan disruption.
Customer Support and Assistance
To assistance travelers during this play of disruption, GWR has provided respective support channels. Passengers tin speak to unit members stationed astatine nan affected stations aliases usage nan Customer Help Points disposable connected platforms for nonstop assistance. Those requiring further thief tin scope GWR’s dedicated Customer Support squad via telephone is disposable from 6:00 AM to 11:00 PM daily. National Rail Enquiries is besides disposable astir nan clock.
In addition, GWR has made it easy for passengers to scope them done societal media. Travelers tin nonstop messages to GWR connected platforms for illustration X , aliases WhatsApp . The GWR societal media squad is disposable from 7:00 AM to 7:00 PM each day.
Delay Repay Compensation
As portion of their customer work commitment, GWR offers Delay Repay compensation for passengers who acquisition delays of 15 minutes aliases much owed to nan disruption. Affected travelers tin declare compensation by submitting their train and replacement autobus tickets via nan Delay Repay strategy connected nan GWR website. This work intends to easiness nan financial load connected passengers affected by unexpected delays and cancellations.
Long-Term Implications and Ongoing Efforts
The fallen trees person caused important disruptions, but Network Rail and GWR are moving tirelessly to reconstruct normal train services arsenic soon arsenic possible. This incident serves arsenic a reminder of nan challenges posed by unpredictable upwind conditions, particularly during autumn erstwhile fallen trees and beardown winds tin effect obstruction services. Passengers are advised to cheque for ongoing updates and make contingency plans to guarantee they tin scope their destinations.
Overview
Despite nan existent recreation challenges, GWR and Network Rail are doing their utmost to minimize rider inconvenience. Those impacted by nan disruption are encouraged to usage nan provided obstruction replacement autobus services and to enactment updated done charismatic channels for real-time information. The teams moving astatine nan segment are expected to clear nan fallen trees swiftly, allowing services to return to normal by nan extremity of nan afternoon.