Top North American Airports For Passenger Satisfaction In 2025: Minneapolis-saint Paul, John Wayne, And Indianapolis Lead The Way

Published on September 17, 2025

North American airports are progressively improving their services, pinch galore travelers expressing higher restitution successful 2025, according to a broad study. While agelong lines and engaged terminals are still portion of nan airdrome experience, nan efforts of various hubs person resulted successful notable improvements successful rider satisfaction. Minneapolis-Saint Paul International Airport, John Wayne Airport successful Orange County, and Indianapolis International Airport were highlighted arsenic leaders successful their respective categories. Factors specified arsenic enhanced nutrient and unit offerings, improved accessibility, and amended unit interactions are helping to make airports much enjoyable for travelers. This marks a affirmative displacement successful an manufacture wherever restitution has typically lagged down different sectors of travel.

Airports Making Major Strides successful Satisfaction

According to nan 2025 North America Airport Satisfaction Study, conducted by J.D. Power, nan wide rider restitution people crossed North American airports roseate by 10 points, moving from 609 to 619 connected a 1,000-point scale. This summation reflects nan important efforts by airports to heighten nan traveler acquisition contempt nan challenges posed by dense rider traffic. The study analyzed airports successful 3 categories: mega, large, and medium, based connected their yearly rider volume.

Minneapolis-Saint Paul: A Consistent Leader

Minneapolis-Saint Paul International Airport (MSP) retained its position arsenic nan highest-rated airdrome successful nan “mega” category, which includes airports handling much than 33 cardinal passengers each year. The airport’s occurrence tin beryllium attributed to its well-organized terminals, clear signage, friends staff, and a beardown nutrient and unit program. These elements mixed pinch a soft recreation acquisition person solidified MSP’s apical spot, reflecting nan important finance successful enhancing rider services complete nan years.

John Wayne Airport: A Rising Star

In nan “large” airdrome category, John Wayne Airport successful Orange County, California, classed first. Airports successful this category, which spot betwixt 10 cardinal and 32.9 cardinal passengers annually, person shown accordant improvements successful caller years. Many of these airports person invested successful semipermanent improvement projects that are now yielding results. For John Wayne, nan accrued restitution scores are apt owed to some its ongoing upgrades and a attraction connected section nutrient options, which align pinch shifting rider preferences for much location eating experiences during travel.

Indianapolis International: Dominating nan Medium Category

Indianapolis International Airport topped nan “medium” class for a 2nd consecutive year. Airports successful this class service betwixt 4.5 cardinal and 9.9 cardinal passengers annually, and Indianapolis has consistently classed arsenic a favourite owed to its blend of businesslike service, bully nutrient options, and user-friendly terminals. Indianapolis has go an illustration of really airports pinch less resources tin still execute precocious restitution scores by focusing connected nan fundamentals and responding efficaciously to customer feedback.

The Rising Importance of Food, Beverage, and Retail

One notable displacement successful this year’s results is nan increasing value of food, beverage, and unit offerings successful determining wide satisfaction. While travelers person ever appreciated basal amenities, nan inclination has progressively been towards airports that supply a unique, section acquisition done nutrient and drink. This reflects a broader activity successful recreation wherever passengers are much apt to see an airport’s eating and shopping options arsenic portion of their wide experience. Airports that person embraced section trends and offered divers eating choices person seen a important boost successful their restitution ratings.

Local Flavor Boosting Satisfaction

Airports that item location specialties and flavors person created an ambiance that resonates pinch travelers. According to nan study, these unsocial offerings thief create a “sense of place” that travelers find much enjoyable and memorable. The effect of section cuisine connected restitution is significant, pinch airports that attraction connected section nutrient options seeing their ratings summation by an mean of 190 points, making it a cardinal facet for modern travelers.

Struggles of Major Hubs: Newark Liberty’s Slow Progress

Not each airports knowledgeable an betterment successful their restitution scores. Newark Liberty International Airport, which has struggled pinch rankings successful caller years, continued to beryllium astatine nan bottommost of nan “mega” category. However, nan airport’s people improved by 13 points to 565, reflecting immoderate affirmative changes, specified arsenic upgrades to its terminal facilities. Despite this progress, nan airport’s ongoing building projects and mediocre postulation entree person continued to limit its wide score. Major renovations to Terminal B and nan inter-terminal train strategy are expected to return respective much years to complete, and these factors person slowed down Newark’s expertise to make important gains successful satisfaction.

Moving Forward: Airport Projects and Traveler Satisfaction

The betterment successful restitution scores crossed various North American airports highlights nan effectiveness of semipermanent finance successful infrastructure and customer service. The study suggests that nan ongoing billions of dollars successful improvements are opening to salary off, though it whitethorn return clip for immoderate projects to scope afloat completion. As airports proceed to attraction connected convenience, customer service, and amended amenities, rider restitution is expected to emergence further successful nan coming years.

A Positive Outlook for Air Travel

The wide upward inclination successful airdrome restitution reflects a broader affirmative displacement successful aerial travel. With much airports offering enhanced services, focusing connected section experiences, and improving customer relations, travelers tin expect smoother and much enjoyable experiences successful airports crossed North America. This maturation signals that, while challenges remain, nan early of aerial recreation is becoming much traveler-friendly than ever before.