Too Many Ai Tools? This Platform Manages Them All In One Place

1 month ago

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ZDNET's cardinal takeaways

AI Experience aggregates businesses' AI devices successful a azygous UI.
The caller level comes pinch "Voice Agents" and "Web Agents."
Broadly, companies are trading AI guidance devices to businesses.

On Tuesday, package institution ServiceNow announced nan motorboat of its caller AI Experience platform, designed to make businesses' myriad soul AI devices accessible done a azygous and intuitive personification interface.

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The image nan institution paints of nan modern agency worker is personification who's juggling a increasing number of AI systems -- arsenic much get added, it becomes progressively difficult to negociate them all. Instead, ServiceNow is offering to thief by telling those workers to simply driblet nan juggling enactment and fto their ain AI package prime up wherever they near off.

"AI Experience from ServiceNow is addressing 1 of nan biggest challenges enterprises look today: fragmented, clunky personification experiences that slow down work," Amy Lokey, nan company's Executive Vice President and Chief Experience Officer, said successful a statement. "By creating a unified, contextual, and intuitive AI Experience for nan enterprise, we're putting AI into nan travel of work."

ServiceNow is promoting its caller work to industries for illustration customer work and sales, promising productivity gains for employees.

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"AI agents return connected nan manual, repetitive work, for illustration scanning tickets, flagging patterns, and recommending consequence plans," nan institution wrote successful a property release. "This allows [humans] to attraction connected analyzable decisions and real-time improvements."

What does nan level offer?

AI Experience is populated by 2 categories of AI agents, some of which are expected to beryllium made disposable by nan extremity of this year. The first, dubbed Voice Agents, look to beryllium much aliases little your emblematic chatbot, tin of responding to earthy connection prompts to retrieve and update information from wrong a business's soul records.

The second, which ServiceNow is calling Web Agents, tin propulsion accusation from third-party apps, capable retired forms, and complete different agentic tasks.

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The level besides comes pinch "AI Data Explorer" and "AI Lens" features, some of which create ocular representations of trends taking style wrong an organization. AI Lens is disposable now, while nan AI Data Explorer instrumentality will besides beryllium made disposable later this year, according to ServiceNow.

Zooming out

ServiceNow is fundamentally trading AI Experience arsenic a instrumentality that tin thief businesses negociate an ever-growing manifest of AI tools. Other tech developers person had a akin idea: Both Microsoft and Amazon Web Services, for example, precocious launched virtual marketplaces done which endeavor customers tin shop for AI agents.

Each of these efforts assumes that businesses, overwhelmed by nan sheer assortment of AI devices that are now disposable to them, will beryllium consenting to salary to usage a work that simplifies nan selection, deployment, and governance processes.