This 2024 Chevy Silverado Has Been In The Body Shop For Over A Year Because No Replacement Wiring Harness Is Available

One of nan main reasons to buy a caller car is knowing that parts will beryllium readily disposable if a repair is needed. And while that's usually nan case, John Rice's 2024 Chevy Silverado ZR2 has go a notable exception, reports WGME. 

In a Facebook post, Rice said that he had only owned his motortruck for a fewer months when, successful November 2024, he was progressive successful a clang connected a ungraded road. The motortruck went disconnected to J&T Autobody successful Fryeburg, Maine, which expected it to beryllium fixed successful astir 10 days. While tearing down nan truck, nan shop discovered that nan main wiring harness was damaged and needed to beryllium replaced. It's reasonably communal for further harm to beryllium recovered aft nan teardown and repair has begun, and nan shop has been helping Rice arsenic overmuch arsenic imaginable done this ordeal.

A new harness arrived successful January 2025, only for nan repair shop to observe that 2 of nan connectors were incorrect and wouldn't plug into nan motortruck properly. According to Rice's breakdown of nan events, nan caller harness was "One Off" (referring to nan connectors), and a different harness had to beryllium ordered. This process played retired an further 5 times complete nan people of nan year, nan past of which Rice said in another post was overseen by GM CEO Mary Barra's "Executive Action Team". Each time, nan wiring harness that was expected to plug into nan practically caller motortruck didn't fit. The Silverado remains successful pieces astatine nan shop today.

To make matters worse, Chevy seems unwilling to see alternatives to supplying a new, correct replacement wiring harness. Rice suggested a workaround that Chevy reportedly rejected. From WGME:

"Send maine a schematic and a print, and we'll make nan harness. No. Can't do that," Rice said. "If we recovered 1 successful a junk yard, that was totaled for immoderate reason, and took nan harness retired and put it successful nan conveyance — that voids nan warranty. Can't do it."

While GM is presently covering half of Rice's monthly payments connected nan truck, he's still paying for a motortruck he can't drive. The shaper is requiring nan repair to usage only a harness it provides, and it has been incapable to supply nan correct harness. The Executive Action Team will nary longer talk to Rice because he has revenge a title against GM pinch the New Hampshire Attorney General's Office. WGME did not get a reply to a petition for remark from GM, but The Drive did, benignant of. An unidentified GM spokesperson said:

"Thank you for bringing this to our attention. We person reached retired to nan customer and are looking into this matter. We dream to lick this arsenic quickly arsenic possible."

No reports I've seen person said specifically which plugs connected nan wiring harness aren't matching up, but I wonderment if nan rumor mightiness person thing to do pinch 2024 being nan first twelvemonth nan SIlverado ZR2 was disposable pinch GM's 3.0-liter inline-6 Duramax diesel engine? This is purely speculation, but Rice said that nan harness was "one-off" successful reference to nan plugs. Could his Silverado ZR2 diesel person specified a unsocial configuration, betwixt nan motor and different options that he selected, that Chevy has been incapable to copy it? 

One remark connected our 2024 Chevy Silverado ZR2 diesel review mentioned different rumor wherever Chevy didn't look to beryllium capable to proviso nan correct replacement parts. Goose wrote:

After proceeding astir nan nightmare it was for my coworker to person Chevy hole his 2017 2500 Duramax pinch little than 50k miles this past summer, I'm ne'er buying a modern diesel. The DPF and immoderate different emissions worldly went kaput and Chevy could not find nan parts to replace/fix it nether warranty. They refused to usage non-OEM parts that were compliant pinch nan EPA. They besides wouldn't usage utilized OEM parts to get nan motortruck astatine slightest operational until caller parts could beryllium found. It ended up sitting astatine nan trader for 5+ months successful limp mode unfixed and nary activity from Chevy to get it fixed. Chevy was only consenting to connection him immoderate "deals" to bargain a caller motortruck (laughably debased trade-in of $25k nan motortruck because it was non-op moreover though it was different flawless positive $5k disconnected astir immoderate fullsize truck/SUV)

Much of this sounds akin to Rice's experience. The main objection is that Chevy has refused to bargain nan motortruck back. This is simply a repair from clang damage, not a grounded warranty repair, truthful nan Lemon Law doesn't apply. That leaves Rice stuck pinch an almost-new motortruck that he still can't drive, much than a twelvemonth aft it initially went to nan shop.