Sky Offers £290 Refund To All Sky Live Users As It Shuts Down For Good

Sky has announced nan extremity of its £290 Sky Live camera, confirming that nan interactive add-on for Sky Glass TVs will extremity moving connected December 4 2025. Every customer who purchased nan instrumentality – either outright aliases successful instalments – will person a afloat refund, successful what’s being called 1 of nan company’s largest-ever user reimbursements.

Sky pulls nan plug connected Sky Live

Sky’s short-lived Sky Live camera promised a caller era of mobility gaming, fittingness search and unrecorded video calls for its Glass smart TVs. But aft conscionable 2 years connected nan market, nan institution has decided to discontinue nan merchandise wholly and refund each buyers.

Refunds of up to £290 will beryllium processed automatically to nan costs method used. 

Customers who bought done Sky’s monthly scheme will get backmost everything paid truthful far, and immoderate early payments will beryllium cancelled. 

Devices don’t request to beryllium returned, though Sky recommends recycling them utilizing its pre-paid labels. 

The refund applies only to purchases made straight from Sky, not second-hand sales.

The announcement began rolling retired to Sky Live owners connected November 4, giving users 1 month’s announcement earlier nan work goes dark.

What it intends and why it matters for consumers

For thousands of Sky Glass users successful nan UK, Spain and crossed Europe, nan news comes arsenic some alleviation and surprise. Many British expats surviving overseas besides trust connected Sky products for location entertainment, and nan refund represents a uncommon illustration of a awesome supplier offering afloat payback alternatively than phased compensation.

Sky’s determination reflects changing priorities successful nan tech and media sector, arsenic companies pivot distant from niche hardware towards digital-first services. Analysts opportunity nan move signals a attraction connected “content and connectivity” alternatively than “experimental accessories.”

Meanwhile, nan institution is offering affected customers a free 12-month subscription to nan Mvmnt fittingness app, though without nan camera-based mobility search that Sky Live erstwhile offered.

How to declare your Sky Live refund

The bully news? You don’t request to do anything. Refunds are issued automatically, and astir customers tin expect costs wrong a fewer weeks.

Here’s what to know:

• Refunds spell straight to nan original costs method.
• No returns are required, but Sky encourages users to recycle nan instrumentality responsibly.
• Check your account: if you beryllium Sky money, nan refund whitethorn beryllium offset against immoderate outstanding balance.
• Beware of scams – Sky has confirmed it will not inquire for individual specifications via matter aliases email.

Official updates and recycling accusation tin beryllium recovered connected the Sky Community page.

What’s adjacent for Sky customers

Sky says its determination was driven by “customer attraction and simplicity,” and insists nary different products — including Sky Glass aliases Sky Stream — are affected. The institution plans to ore connected improving its TV, broadband and app ecosystems alternatively of hardware add-ons.

For Sky Live owners, nan main proposal is simple: beryllium tight, hold for your refund, and don’t beryllium tempted by resale listings online – aft December 4, nan camera will beryllium an costly paperweight.