Now Us Traveler Left Stranded In Sicily After Delta Cancels New York Flight, Leaving Her With No Compensation Or Support For Unexpected Expenses

Thursday, July 17, 2025

Delta Air Lines forced a US rider to return to Italy aft it canceled her formation from Catania Airport (CTA) successful Sicily to New York’s John F. Kennedy International Airport (JFK) connected July 16, 2025, without offering her immoderate compensation. The costs to america were many, pinch money wasted connected taxi rides, edifice stays and meals that nan hose did not moreover screen america for. Then, contempt being rebooked onto different formation (the pursuing day), nan traveler besides missed her relationship successful New York, and things became moreover messier. It’s been a root of frustration, she said, that Delta has not reimbursed her afloat for her expenses successful nan meantime and that nan traveler is wondering really she should prosecute compensation for having been disrupted.

US traveler claims DL canceled Catania Airport (CTA) (Sicily) – Nashville International Airport (BNA) return flight, via John F. Kennedy International Airport (JFK) successful New York July 16, 2025 DL near her stranded without refund. The airline, which is based successful Atlanta, besides refused to reimburse her out-of-pocket expenses resulting from nan unforeseen disruptions, she said.

The passenger, Carmen Sansone, took to societal media aft his requests for astir \$1,600 successful reimbursements from Delta were rebuffed. It each started pinch a cancelled formation pinch nary compensation aliases warning, Sansone said of her ordeal successful travelling from Catania to New York.

Delta Passenger Stranded successful Sicily

Sansone was opinionated astatine nan check-in antagonistic successful Catania Airport erstwhile a Delta worker told her that her flight, DL245 to New York, had been canceled. Sansone said she was ne'er notified successful beforehand nan travel had been canceled, and wasn’t offered immoderate financial information astatine nan time. Sansone was informed that a caller formation would beryllium offered to her nan adjacent time and was rebooked for that flight. But that still doesn’t dress up for nan costs that were being partially paid now but became abruptly cancelled.

With nary replacement plans, Sansone had to ammunition retired €190 (\$205) for a taxi to a edifice astir an hr distant from nan airport. She besides had to salary for further meals during nan prolonged delay.

The adjacent morning, Sansone took different €185 (\$200) taxi thrust backmost to nan airport, only to deed much obstacles. The plane, allowing a fewer passengers deplaning earlier I did, she had boarded formation to New York, she discovered, had endured a hold 2 hours agelong connected nan tarmac. This agelong hold forced her to miss a relationship (originating astatine JFK to BNA) and added reproach to injury.

Sansone was forced to hold for her adjacent limb erstwhile she reached JFK Airport successful New York. She elected to hold successful nan Delta Sky Club lounge, wherever she separately paid \$60 for entree during nan agelong layover. But successful nan lounge, she sewage an email saying her connecting formation to Nashville was canceled pinch nary explanation, which would time off her stranded successful New York.

The sentiment of nan Advocate General successful nan lawsuit of nan rider who was denied boarding based on arsenic follows: Claim based connected European Law_RUNTIMEkategorieIssued connected 05.11.2015_COUNTERok European rule is to beryllium interpreted arsenic meaning that a rider whitethorn bring an action for compensation earlier a tribunal of nan spot of departure of his flight, if he demands it pursuant to this action astatine that court.

After arriving home, Sansone was looking to get reimbursed for her out-of-pocket expenses that had developed owed to nan delays and nan caller booking. She presented her receipts from taxis, meals and lounge entree to Delta successful nan dream that she would beryllium reimbursed for nan out-of-pocket expenses. But Delta agreed only to reimburse her for 1 of nan taxi rides and denied her requests to screen nan remainder of her expenses, including nan edifice and repast expenses.

According to EU Regulation 261/2004, airlines are obliged to connection passengers compensation of €600 (~$650) erstwhile cancelling a formation nether definite prescribed conditions. These rules travel into play, says Ms Morganstern, erstwhile nan cancellation is past infinitesimal and nary replacement is projected to nan passengers. Under nan law, Delta has an responsibility to dress up for nan disruption to her contiguous life coming and early and salary for nan costs associated pinch nan canceled flight, Sansone believes. She adds Delta’s determination not to afloat refund him nan further expenses he incurred is nan usurpation of her ineligible authorities arsenic a passenger.

Delta should beryllium made to salary for their disbursal to me,” she said, adding that nan formation cancellations were not conscionable inconvenient but expensive. And nan make-matters-worse is nan hose did not compensate her sufficiently, aliases springiness her options. She deliberation that Delta should travel nan rule and conscionable salary these group for symptom and suffering and it is only fair.

Public outrage and dispersed of nan controversy

Sansone’s relationship went viral aft she shared a TikTok video astir what had happened to her. The video was wide shared, pinch almost 165,000 views and much than 900 comments. Dozens of viewers offered their sympathy and commiseration pinch aerial headaches of their own. The video besides ignited an online speech connected whether rider authorities connected airlines are being enforced and if passengers should beryllium treated amended during formation disruptions.

Many commenters advised that Sansone should prosecute nan rumor via general channels, including complaints to nan U.S. Department of Transportation (DOT), nan Federal Aviation Administration (FAA) and nan Better Business Bureau (BBB) These entities person a grounds of taking connected user complaints aliases regulations violations, and galore individuals encouraged Sansone to prosecute recompense via these channels.

Others suggested Sansone conflict nan charges for her out-of-pocket $1,000 done her in installments paper institution for services undelivered; immoderate advised she return to societal media to reside bigwig astatine LinkedIn to her case. The reasoning was that nationalist unit connected societal media could punctual Delta to move much quickly and equitably to reside her complaints.

The Larger Problem of Airline Service

The lawsuit of Sansone points to a larger problem successful nan hose industry: really passengers are treated successful nan arena of formation cancellations aliases delays. This is conscionable 1 of galore situations wherever travelers are not offered reasonable announcement aliases compensation aliases an alternate measurement to get to their destination erstwhile flights are delayed aliases canceled. Which has resulted successful an expanding level of vexation astir nan customer work of ample airlines, peculiarly erstwhile customers are being asked to dress up nan costs of these incidents.

With passengers progressively venting their recreation grievances complete societal media, 1 connection is clearer than ever: airlines request to measurement up their crippled erstwhile it comes to some communicating pinch and compensating passengers. However, contempt nan truth that location are laws specified arsenic nan EU Regulation 261/2004 which are successful spot to protect passengers successful lawsuit of cancellations, location is still nan trouble of these laws being enforced and of airlines putting passengers up of profits.

Faced pinch a canceled formation from Sicily to New York, a traveler is stranded and retired a refund. Rebooked, she still missed her relationship successful New York, and Delta declined to reimburse her expenses.

In Sansone’s situation, her endeavors to recieve compensation and clasp Delta accountable are portion of a larger chat astir rider authorities and hose accountability. As she continues to summation support, her communicative is simply a reminder of nan request for transparency, fairness, and respect for passengers erstwhile airlines messiness up our flights.