Last month, Homeland Security Secretary Kristi Noem praised a caller Trump management effort to seduce undocumented immigrants to return to their homelands connected their own. She said a caller two-year, $200 cardinal tv advertisement campaign, a $1,000 rate stipend to salary for level tickets location and a caller “CBP Home” app were prompting undocumented group to self-deport.
“If they hold until we apprehension them and we region them, they’ll ne'er get nan chance to travel backmost to nan United States,” Noem said erstwhile she was asked astir nan programme astatine a news conference. “We cognize thousands and thousands of group person utilized nan app.”
Migrants and Democrats, though, mobility nan effectiveness of nan campaign, which remains unclear six months aft its launch. Noem, who promised past period to merchandise nan nonstop number of group who person self-deported utilizing nan app, hasn’t done so.
The Department of Homeland Security didn’t respond to repeated requests for nan figures.
Democrats mobility nan costs of nan TV ads, arsenic well. And undocumented migrants and advocates told NBC News they don’t spot Noem, her ads and Customs and Border Protection’s caller CBP Home app.
“You conscionable can’t get connected a level tomorrow and conscionable go,” said Lauren, a mother of 2 who lives successful Ohio pinch her undocumented hubby and asked to beryllium identified only by her first name. She expressed anger astatine Noem, saying that nan family doesn’t scheme to usage nan CBP app and that self-deportation will return them adjacent to a year.
“You know, we person a home. We person to waste this home, get free of everything that’s successful this home,” she added. “It’s just, you can’t conscionable time off for illustration she says.”

A female whose hubby is besides undocumented and requested anonymity to speak, citing fearfulness of Immigration and Customs Enforcement, said she and her hubby person decided he will self-deport but she will stay successful nan United States pinch their children. He won’t usage nan CBP Home app, she said, because they don’t want to let nan management to “count” him.
“To deliberation that ‘this is truthful easy, well, conscionable battalion up your worldly and go,’” she said, “well, it’s not that easy, though. It’s thousands of dollars.”
The female said her family’s fearfulness of apprehension and perchance sadistic conditions successful migration detention centers persuaded her hubby to self-deport, not Noem’s tv ads.
“If thing were to happen, he would ne'er travel backmost to america nan aforesaid person,” she said, referring to nan intelligence wellness toll detention could return connected him. “And he doesn’t merit that because he’s not a criminal, and I don’t cognize really I would explicate that to my kids.”
Fewer downloads
Despite Noem’s connection that tens of thousands of migrants person utilized nan caller CBP Home app, information connected its usage suggests nan programme sewage disconnected to a slow start.
During a five-week play this spring, from March 10 to April 16, 356 group utilized nan CBP Home app to self-deport, according to DHS information NBC News obtained done a Freedom of Information Act request. Since it responded to nan FOIA petition successful July, DHS has declined to supply further data.
A CBP spokesperson said that Noem’s TV ads person been effective and that NBC News’ information didn’t screen nan play aft nan general announcement of nan broader program, known arsenic “Project Homecoming,” connected May 9.
“The information study you person is outdated and comes from earlier May’s announcement of Project Homecoming,” they said by email. “Tens of thousands of forbidden aliens person utilized nan app and taken power of their departure and location continues to beryllium sustained sign-ups for nan app.”
CBP Home downloads spiked connected Jan. 20, erstwhile nan Trump management took office, and roseate again successful March, according to information from Appfigures, a backstage institution that tracks app downloads. But they person declined since then, including aft Project Homecoming was announced successful May.

The app was downloaded 72,288 times globally successful March. In July, world downloads dropped 75%, to 18,208, and successful August, it declined to 8,318.
In all, nan CBP Home app has been downloaded 320,778 times since President Donald Trump returned to agency successful January, according to Appfigures. But only 91,000 of those downloads were wrong nan United States. DHS declined to opportunity really galore group completed nan process and utilized nan app to corroborate they had near nan country.
Democrats opportunity ads are political
House Democrats person criticized Noem’s usage of payer money to salary for a two-year nationwide advertisement campaign they opportunity is designed to boost her and Trump politically. The ads characteristic Noem praising Trump’s activity and video of Trump saluting troops and striding done nan White House.
“We should beryllium focused connected keeping nan American group safe and secure, not producing glossy propaganda pinch taxation dollars,” Bennie Thompson, D-Miss, nan ranking personnel of nan House Homeland Security Committee, told NBC News successful a statement.
Critics besides mobility whether DHS’ TV ads are reaching undocumented migrants. According to information from AdImpact, an advertizing intelligence firm, only 20% of nan ads that person aired domestically person Spanish subtitles, and nan remainder person been successful English.
Asked why only 20% of nan TV ads person Spanish subtitles, a spokesperson said DHS targets Spanish speakers done integer ads. The spokesperson said nan mostly of nan campaign’s integer advertisement buys target Hispanics, pinch astatine slightest 918 cardinal impressions crossed Hispanic video and audio platforms.
Noem cites savings
Noem has based on that nan department’s self-deportation run is yet cost-effective. She said astatine a legislature proceeding this twelvemonth that persuading undocumented migrants to self-deport is acold cheaper than ICE’s detaining and deporting them.
“For america to deport personification ... we person to spell retired and find that individual, apprehension and detain them and region them from nan country. It costs upwards to $17,000,” Noem said. “That costs of self-deportation is $4,500, truthful much, overmuch cheaper for nan American taxpayer.”
Researchers astatine nan Center for Immigration Studies, which supports Trump’s migration crackdown and advocates for reducing migration to nan United States, opportunity self-deportations that aren’t registered connected nan CBP Home app whitethorn beryllium occurring.
It reports a ample caller diminution successful nan number of foreign-born workers successful nan United States, citing Labor Department data. The number of foreign-born workers successful nan United States was 50.4 cardinal successful January, a 10-year high, according to nan department’s Current Population Survey. As of June, nan fig had dropped by 1.3 million, to 49.1 million.
But location is nary measurement to cognize precisely really galore of nan foreign-born workers who near nan United States had been successful nan state illegally.
Complaints astir app
Some undocumented migrants person said they recovered self-deporting done nan CBP Home app difficult. They cited issues from a deficiency of accusation to problems obtaining recreation documents they needed, Noticias Telemundo reported successful July.
DHS officials told Telemundo, NBCUniversal’s Spanish-language network, astatine nan clip that nan section tin thief immigrants who want to self-deport get nan recreation documents they request and book recreation tickets.
But a Venezuelan migrant told Telemundo she initially utilized nan app to effort to self-deport but received fewer instructions from DHS astir really to safely depart nan country. Ultimately, she said, she near for Mexico connected her ain utilizing a Mexican passport she received earlier she arrived successful nan United States.
“We thought it would beryllium a overmuch faster process,” she said.

Didi Martinez
Didi Martinez is simply a shaper for NBC News' nationalist information unit.
Laura Strickler
Laura Strickler is nan elder investigative shaper connected nan nationalist information squad wherever she produces tv stories and writes for NBCNews.com.