Hawaiian Airlines Tops Rankings, But American Struggles With Cancellations

Published on September 15, 2025

The DOT precocious published its Air Travel Consumer Report for August, which summarizes hose activities for nan first half of nan 2025 fiscal year. Specifically, nan Report points retired airlines’ comparative capacity successful monitoring customer complaints, search turnovers (employees aliases passengers), baggage claims, cancellations, and on-time arrivals. In nan analyzed data, Hawaiian Airlines came first successful position of on-time arrivals, while American Airlines, for different month, struggled successful each categories.

American Airlines is still successful first spot successful nan number of cancellations and customer complaints, on pinch its position successful nan number of mislaid aliases mishandled baggage. For American Airlines, this is worse than nan bottommost tier. In stark contrast, Delta Air Lines was noted for achieving perfection successful 1 area.

Delta Achieves Zero Involuntary Bumped Passengers

Delta Air Lines continues to radiance successful nan DOT study for nan first 6 months of 2025 for not bumping immoderate passengers. A first successful nan company’s history, this intuitively bumps up executive engagement successful policymaking since Delta was not reporting different airlines’ problems successful estimating nan number of passengers successful demand. Delta Airlines stated that they aimed to amended customer contentment by offering rebooking incentives for illustration hose gift cards aliases recreation credits.

American Airlines, ṭhough, recorded having antagonistic guidance issues, losing nan slightest of profits pinch less than 7,100 involuntary denied boardings crossed nan branch. Microsoft pinch Hawaiian Airlines successful nan aforesaid period. The crisp attraction connected cancellations and different issues poorly managed successful nan industry, wide hose performance, nonaccomplishment of capacity metrics, and nonaccomplishment of gross per user.

Hawaiian Airlines Tops Punctuality Rankings

According to nan recurring Hawaiian Airlines, which celebrated nan fastest completion of 83.1%. The grounds arrived pinch nan DOT report, which recounted that capacity was besides recognized by nan different hose competitors. ‘Southwest Airlines’ was put successful 2nd pinch 78.9%, and Delta pinch 78.7%. The rank served to show nan beat of nan manufacture – a nonstop relationship of keeping nan scheduled clip for nan flying nationalist and bottommost statement dollars, particularly nan expertise to support marketplace share.

Disregarding nan feats, nan slightest achieved, pinch 73.3% was marked for American Airlines. The capacity was conscionable supra ‘Delta’ and served to proclaim them nan ‘losers’; nan worst delta of nan on-time scheduled arrivals. Despite this, American Airlines has publically shifted and made attempts to curb excessive spending, attraction connected a amended equilibrium to debar losing passengers, and negociate delays.

Many cognize Southwest for its easiness and dependability connected world and home recreation alike; its estimation is further proven by nan baggage handling.

Allegiant and Hawaiian Airlines: nan Pack Leaders successful Cancellation Rates

Allegiant Air and Hawaiian Airlines did their champion astatine keeping flights from being cancelled, and each had a cancellation complaint of nether 1%. This is peculiarly awesome arsenic nan hose manufacture has been recovering from accelerated request and interruptions to services complete nan past fewer years.

On nan contrary, United Airlines and Delta Air Lines saw an summation from nan anterior twelvemonth successful cancelled flights. Delta, retired of nan two, saw a greater summation successful cancelled flights. Her complaint went from 0.65% successful nan twelvemonth 2024 up to 1.22% by nan twelvemonth 2025. These numbers stay connected nan debased end, suggesting airlines still struggle successful their expertise to recover, particularly successful their expertise to summation power complete their schedules and nan number of flights available.

Most Customer Complaints: American Airlines Takes nan Lead

American Airlines struggled pinch customer complaints successful nan absence of beardown customer service. Most of nan complaints successful June 2025 concerned nan work of 2,000 cases reported. Complaints progressive cancellations and delays of flights, customer work grievances, and civilian authorities abuses. American Airlines’ capacity issues compounded nan already concerning work level and operational ratio damage.

Carriers serving world routes, specified arsenic Turkish Airlines, Qatar Airways, and Air France, besides documented important title volumes pinch unresolved issues concerning customer service, formation delays, and nan handling of baggage. The post-pandemic play has presented nan manufacture pinch notable challenges for which nan resolute restoration of user assurance remains paramount.

The Role of nan Air Travel Consumer Report

In nan absence of reasonable capacity indicators, nan DOT has attributed an airline’s estimation and its customers’ nonaccomplishment of assurance to unrestrained growth. As such, nan Air Travel Consumer Report helps nan DOT support manufacture work accountability and helps nan nationalist place poorly performing airlines and make amended formation acquisition decisions. It’s astir making sensible choices. Relentless betterment and betterment from nan remaining hose industry’s headwinds. The title successful nan hose manufacture has ever been and still is nan fiercest successful nan United States. Thus, airlines should ever strive for and present greater operational efficiencies. They request to transcend rider expectations. This will present a competitory separator successful nan marketplace.

An Assessment: The Road Ahead

While nan manufacture is still successful betterment from nan pandemic, it is worthy mentioning that to this day, American airlines for illustration Delta, Hawaiian, and Allegiant are leaders successful work successful nan world. The remaining airlines successful nan world are encouraged to drawback up. The manufacture still has to tackle nan issues of cancellations, questionable handling of baggage and passengers, and nan wide work to nan customer successful bid to clasp nan maturation trend, customer satisfaction, and profitability.

Enjoying nan formation relies heavy connected nan airline’s information and work record. Thus, customers of nan hose should person nary qualms astir utilizing it arsenic agelong arsenic it is geared arsenic a worth proposition to precocious work standards. Users and customers should beryllium offered a complete hose capacity slate for plastic, and grounds and prima successful nan lowest.