Best And Worst Uk Banks For Customer Service Named

The latest Competition and Markets Authority (CMA) banking restitution survey, covering July 2024 to June 2025, has revealed nan champion and worst banks successful Britain and Northern Ireland.

In Britain, Monzo classed first for some individual and business existent accounts, while Chase and Starling Bank tied for 2nd spot connected individual accounts. Among businesses, Mettle, NatWest’s caller online relationship for sole traders and mini companies, entered nan study for nan first clip and took 2nd place.

At nan different end, Royal Bank of Scotland (RBS) vanished past for individual accounts, pinch Virgin Money and The Co-operative Bank besides performing poorly. For business banking, The Co-operative Bank came last, while Barclays, HSBC UK, and Bank of Scotland each tied for 14th place.

Britain – individual accounts (out of 17)

Britain – business accounts (out of 17)

In Northern Ireland, Monzo again led individual relationship satisfaction, followed by Nationwide and Starling Bank. At nan bottom, Allied Irish Banks (AIB) classed lowest. For business banking, Santander came top, pinch AIB again successful past place.

Northern Ireland – individual accounts (out of 12)

Northern Ireland – business accounts (out of 5)

Customers clasp nan power

The survey, carried retired independently by Ipsos and BVA-BDRC, was introduced nether nan CMA’s Retail Banking Order to springiness customers clear, comparable information connected work quality. Results must beryllium displayed prominently successful branches and online.

Daniel Turnbull, Senior Director of Markets astatine nan CMA, said, “This information puts powerfulness into customers’ hands. Whether it’s for a individual aliases business account, group tin spot really their slope fares against others – and enactment aliases switch, according to their needs. It besides puts unit connected banks to perceive to feedback and deliberation astir whether nan services they supply are really moving for customers.” (Gov.uk property release.)

The findings screen factors specified arsenic online and mobile banking, overdraft services, in-branch experience, and, for business accounts, nan value of relationship managers.

For expatriates and integer nomads – particularly those relying connected world transfers and online services – nan emergence of integer banks whitethorn awesome a displacement distant from accepted high-street names. With Monzo topping satisfaction, nan mobility is: will much customers ditch accepted banks for integer banking apps?

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