Autogate Failure Causes Long Immigration Queues In Malaysia

Saturday, July 19, 2025

Long queues were seen astatine immoderate of nan Malaysia’s migration counters owed to a awesome breakdown successful nan country’s autogate strategy connected Saturday, July 19. The issue, which began Friday afternoon, has caused extended disruption of migration processes astatine onshore checkpoints, airports and separator power accommodation astir nan country. Though nan glitch affected mostly overseas travelers, section passport bearers didn’t brushwood problems.

Thousands of Travellers Hit By Autogate Failure

Star According to Star, complete 200 autogates crossed nan state collapsed, stranding tens of thousands of overseas visitors. Some of nan worst deed areas were astatine nan Bangunan Sultan Iskandar (BSI) Customs, Immigration, and Quarantine analyzable successful Johor, Kuala Lumpur International Airport (KLIA) Terminals 1 and 2 and nan Sultan Abu Bakar CIQ (KSAB) checkpoint.

At these checkpoints, peculiarly overseas passport holders, vented their vexation connected societal media pinch 1 user, Sarena Yong, noting that nan autogates had not been moving for overseas passport holders since Friday night.

Investigation Reveals Data Integration Issue

Malaysia’s Border Control and Protection Agency acknowledged nan disruption, explaining that nan glitch was caused by a information integration failure. Initial investigation recovered that nan rumor has caused nan cross-verification process of overseas passport holder successful MyIMMS (Malaysian Immigration Management System) to beryllium slowed. Although location was sizeable hold successful nan problem, Malaysia passport holders still managed to spell done nan autogates smoothly.

Taking to nan microblogging tract to reside nan issue, Border Control Agency said each manual counters had been activated and it had sent unit to assistance pinch nan sheer measurement of people. We are moving to resoluteness this and support disruption for travellers to a minimum. It stated nan migration section had been incapable to explicate why nan fingerprinting information was unreadable by nan extremity of nan day.

Manual Processing and Staff Deployment

In bid to easiness nan load connected migration desks, manual counters were utilized to process each passengers. The Malaysian People’s Volunteer Corps (RELA) were placed astatine nan affected checkpoints to assistance successful crowd power and guarantee nan postulation moved smoothly while migration cleared nan backlog.

BSI, nan checkpoint wherever nan nonaccomplishment pinch nan autogate strategy reportedly occurred, apologised successful a connection posted to their charismatic Facebook page for immoderate inconvenience caused. The connection thanked travellers for their patience and practice arsenic officials struggled to find a solution.

No Evidence of Sabotage aliases Hacking

Although nan investigation continues, a information charismatic told The Star location is thing to propose sabotage aliases hacking. The logic for nan breakdown is unknown, but officials are considering each possibilities arsenic they proceed to investigate.

Weekend postulation tends to beryllium heavy, and pinch nan machine glitch, nan number of travellers placed further load connected nan migration machinery. Contra lanes person besides been activated astatine some nan autobus halls to easiness postulation and load passengers faster.

Past Incidents of System Failures

This isn’t nan first clip Malaysia’s migration strategy has faced method difficulties. On December 8 of nan erstwhile year, a akin malfunction occurred erstwhile nan autogate and QR codification scanning strategy astatine BSI knowledgeable issues owed to a faulty web halfway switch. The malfunction led to passengers being stranded for respective hours.

Despite these setbacks, Malaysia has made important strides successful streamlining its migration process successful caller years. Since June 1 of past year, travelers from 63 countries, including Singapore, Japan, and Australia, person been capable to usage Malaysia’s autogate accommodation for faster migration clearance. There are presently 1,568 automatic passport scanning machines deployed crossed nan country’s checkpoints.

Efforts to Restore Normalcy and Manage Delays

As nan investigation into nan malfunction continues, nan Malaysian authorities is moving diligently to reconstruct normalcy astatine nan affected checkpoints. Immigration officers, together pinch further support staff, are striving to negociate nan travel of travelers arsenic efficiently arsenic possible, particularly during nan engaged play period.

Despite nan method failure, nan Malaysian authorities are taking proactive steps to guarantee nan information of nan country’s borders while managing nan disruption caused by nan strategy breakdown. Officials person reassured travelers that their patience and practice are appreciated arsenic nan business is resolved.

Conclusion

The caller breakdown of Malaysia’s autogate strategy has contributed to awesome postulation jams astatine awesome migration points and overseas visitors are nan worst affected. The Malaysian authorities person besides moved quickly to easiness nan inconvenience, by adding unit and opening further manual counters. As investigations into nan reasons for nan malfunction continue, location are besides efforts going connected to unfastened nan separator backmost up to afloat operations – but this can’t beryllium done until it is wished nan power room is backmost to afloat operational service. Travellers are being advised to beryllium diligent while nan business is being dealt with.